RETURN & TAX POLICY

What Is Your Return Policy?

1. For Austria customers, Return or exchange within 5 working days from the delivered date.

For outside Austria customers 10 working days

2. Item must be  unused, undamaged, unwashed and in original package.

3. we do not accept returns on hygiene products such as face masks, earrings, underwears and all other hygiene items.

4. Return shipping fees are at the customer’s own expense and Original shipping fees are non-refundable.

5. We do not accept returned items that were sent back directly without address that we send

6. Please send the item(s) back to us through a local mail office instead of express services like DHL, UPS, TNT, and FEDEX.

(If you choosing one of the above-mentioned fast deliver options you might incur in import taxes and the delivery might be delayed due to the customs clearance process.

Tax Policy

Import Taxes And Tariffs

You are responsible for all import duties and duties that may be charged when the article passes through customs.

We advise you to familiarize local tax regulations before ordering.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.You are also liable for any import duties or taxes incurred during the return process.

How to Return?

If you wish to return the items, please send us an email to confirm return address!

What Methods of Payment Do You Accept?

We accept PayPal.

Bank transfer

Pay on delivery (for Vienna customers only)

Pay at pickup (for Vienna customers only)

Mastercard, visa card.

Need additional help? Pls contact us at  info@j3cutfit.com